Dirndl Delights Oktoberfest & Dirndl Clothing Store
Last Updated: June 2026
At Dirndl Delights, we stand behind the quality of every item we sell. This policy explains how returns and refunds work, what happens if you receive a damaged or incorrect item, and how order cancellations are handled.
Returns and refunds are offered for damaged or incorrect items. If you receive a product that is damaged, faulty, or defective, you are entitled to return it for an Exchange or a full refund with no deductions.
If you received the wrong item (incorrect product, wrong size shipped by us, etc.), you can return it, and we will send you the correct item free of charge including free return and replacement shipping.
Damaged / Defective Item
Exchange or Full Refund
Receive a damaged, faulty, or defective item? You're entitled to a full exchange or a full refund with no deductions.
Wrong Item Received
Correct Item, Free of Charge
We'll send you the right product at no additional cost including free return shipping and free replacement shipping.
Step 1
Send an email to support@dirndldelights.com within 3 days of delivery. Please include:
Step 2
Our support team will review your request and respond within 1—2 business days. Once approved, we will email you a Return Form and the US Warehouse Address.
Step 3
Pack the item with the completed Return Form and ship it to the provided warehouse address. We recommend using a tracked shipping service.
Shipping cost:
For damaged and incorrect items, Dirndl Delights will reimburse your return shipping cost. Please keep your shipping receipt; our team will arrange the reimbursement once the parcel is received.
Step 4
Once we receive your parcel, our team will inspect the item within 2—3 business days. We will notify you via email whether the return has been approved.
Step 5
Once your return is approved:
Damaged item → Full Refund: Refund processed within 5 business days after approval to your original payment method.
Wrong Item → Replacement Sent: The correct item will be shipped on the next business day at no additional cost.
5
Business Days To Process Your Refund After Approval
10
Business Days For The Refund To Reflect In Your Account
15
Business Days Contact Us If Refund Hasn't Arrived
Before Shipment
Cancellation Accepted
You can cancel your order before it's shipped. A 20% deduction will be applied to cover administrative and payment processing costs. The remaining 80% will be refunded to your original payment method.
After Shipment
Cannot Be Cancelled
We are unable to cancel or modify the order once it has been shipped.
Damaged or Incorrect Goods
No Deduction
No deduction will be made in case of damaged or incorrect goods. You will receive a full refund or a free replacement.
I don't like the item. Can I return it for a refund?
We do not offer refunds for change of mind. If the size doesn't fit, you can use our Size Exchange Policy.
My item arrived damaged. What should I do?
Email us at support@dirndldelights.com with your order number and photos of the damage. We'll arrange a replacement item free of cost or a refund.
I received the wrong item. Do I have to pay for shipping?
No. We cover all shipping costs, both for returning the wrong item and for sending you the correct one.
How long will my refund take?
Refunds are processed within 5 business days of approval. It may take up to 10 business days to appear in your account, depending on your bank.
What if it's been over 15 days and I haven't received my refund?
Please contact us at support@dirndldelights.com with your order number, and we will investigate right away.
Can I cancel my order after it's shipped?
No. Once shipped, orders cannot be canceled or modified.
Why is 20% deducted on cancellations?
The 20% applies only to orders canceled before shipment and covers payment processing and administrative costs. Once an order has shipped, it can no longer be canceled. This deduction does not apply to damaged or incorrect item refunds, which are always refunded in full.