Shipping policy
PROCESSING TIME
All orders are processed within 1 to 2 business days, excluding weekends and holidays. Orders placed before 2 PM ET ship the same day. Orders placed after 2 PM ET or on weekends ship the next business day. Once your order has been shipped, you will receive a confirmation email with your tracking details.
During peak seasons, processing times may be slightly extended to 2 to 3 business days due to high demand. We always do our best to ensure prompt dispatch.
SHIPPING RATES & DELIVERY — UNITED STATES
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3 to 5 Business Days | Free on orders $250 and above / $14.99 on orders below $250 |
| Expedited Shipping | 2 to 3 Business Days | $24.99 |
| Express Shipping | 1 to 2 Business Days | $39.99 |
Please note that delivery estimates may vary depending on your location, courier delays, and unforeseen circumstances such as weather disruptions.
SHIPPING RATES & DELIVERY — INTERNATIONAL
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 6 to 8 Business Days | Free on orders $250 and above / $19.99 on orders below $250 |
| Expedited Shipping | 3 to 5 Business Days | $39.99 |
Delivery times vary by destination. Shipping costs will be calculated at checkout.
DUTIES AND TAXES
International orders may be subject to customs duties and taxes upon delivery. These charges are the sole responsibility of the recipient and are determined by your country's import laws. They are collected by your carrier or local customs authority at the time of delivery.
FREE SHIPPING
We offer free shipping on all orders of $250 USD and above, for both domestic and international destinations.
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. If you do not receive this email within 3 days of placing your order, please check your spam folder or contact us at support@dirndldelights.com.
LOST OR DELAYED SHIPMENTS
If your package is lost or significantly delayed, please contact us as soon as possible. We will work directly with the carrier to locate your order and assist in resolving the issue. While we are not responsible for lost or stolen packages, we will do our best to help you recover your item.
CANCELLATIONS & ORDER CHANGES
If you need to cancel or modify your order, please contact us as soon as possible at support@dirndldelights.com. Once an order has been processed or shipped, we are unable to make changes or cancel it. In such cases, you may exchange the item in accordance with our standard return and exchange policy.
CONTACT US
For any shipping related queries, our support team is available to help.
- Email: support@dirndldelights.com
- Response Time: Within 1 to 2 business days
For returns and refunds, please refer to our Return & Refund Policy at dirndldelights.com/pages/refund-policy